www.TnD-electronics.co.uk

Our Terms & Conditions

We know that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting this site, you are accepting our various terms and conditions as described in the pages below.

Our Privacy policy

TnD-elctronics values the privacy of our visitors/customers and takes every known precaution to safe guard the information we collect from unauthorized use. The following is a detailed explanation of the privacy policy for TnD-elctronics.

WHAT INFORMATION DO WE COLLECT?

Information You Give Us:We receive and store information you enter on our Web site or give us excluding financial information (we never store your credit card details). You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.

Automatic Information:We receive and store certain types of information whenever you interact with our Website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our Website.

E-mail Communications:To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.

WHY DO WE COLLECT THIS INFORMATION?

We use this information in order to serve the needs of our customers. We need to know who you are in order to verify the credit card information you have sent us. We collect several pieces of personal information from you in order to complete this verification process. The non-personal information that we collect from you is used in order to offer you better service and to make your experience with our site more enjoyable. Any information that we may inadvertently collect from you, that does not serve one of these reasons stated above, is immediately purged from our system.

HOW IS YOUR INFORMATION PROTECTED? 

We use the latest in encryption technology, to ensure that any sensitive information that is sent by you to us via the Internet is protected from unauthorized interception. We employ the latest in fire wall protection to prevent unauthorized access into our information storage areas.

WHO HAS ACCESS TO MY INFORMATION?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order. Only those employees that are responsible for handling your account have access to your information.

NOTICE OF CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this privacy policy at any time. However, if any changes do occur, we will publish the changes to our web site. We will also take reasonable steps to contact you personally to let you know of the new changes.

Summary of Important Conditions You Need To Be Aware Of

When you sign up for an account with us you are indicating that you agree to the terms and conditions we've published in our web site. You are responsible for reading these terms and condition.

Here are some of the most important parts of our terms and policies that you should be aware of before you place orders:

*TnD-electronics sends goods to you from our main warehouse in China. As such, you (or the consignee) are IMPORTING. In many countries this means you will be liable for import duties and other taxes. It's YOUR responsibility to find out about this, and YOUR responsibility to pay the taxes/charges on receipt of the items. Dropshippers: you must inform your customers about this in advance. Find out more about taxes and custom issues.

*We can’t deliver to non verified postal address or certain remote areas. We reserve the right to refuse, cancel, and refund any orders where we deem the address to be undeliverable.

*You need a valid phone number on your account. Dropshippers - you MUST provide your customer's phone number for the courier to use.

*Under the terms of the warranty, if a product arrives broken or develops a fault during the warranty period, you are responsible for the costs of returning it to China for repair / compensation.

*TnD-electronic doesn't accept returns of products which are not faulty. If you order the wrong products by mistake, or order products that cannot work in your country (e.g. wrong GSM type for cell phones, DVB-T to unsupported countries, PAL/NTSC to wrong regions) we will not offer return/exchange after the goods are sent out.

*Flashing the firmware on products voids the warranty. Even if the product comes with firmware update features / software, please do not use it. The same goes for opening up the body of a product and breaking the warranty seal.

*Take note of the *sensor* megapixel rating on digital cameras, not the maximum interpolated rating printed on the product or in the manual by the Chinese manufacturer.

*If you pay for an order and cancel it, or we are offering compensation for a failed delivery or warranty return, we reserve the right to offer "credit against future orders" instead of a cash refund.

*All new customers paying by credit card / debit card / PayPal are subject to a risk assessment inspection. This can lead to a delay of your first order while we request ID verification from you. This is common practice for any merchant protecting against fraud and your documents submitted will be strictly protected under our privacy policy and, per our data protection policy, not retained beyond the time of the check.