www.TnD-electronics.co.uk

Summary of Important Conditions You Need To Be Aware Of

When you sign up for an account with us you are indicating that you agree to the terms and conditions we've published in our web site. You are responsible for reading these terms and condition.

Here are some of the most important parts of our terms and policies that you should be aware of before you place orders:

*TnD-electronics sends goods to you from our Uk warehouse or from our main warehouse in China. As such, you (or the consignee) are IMPORTING. In many countries this means you will be liable for import duties and other taxes. It's YOUR responsibility to find out about this, and YOUR responsibility to pay the taxes/charges on receipt of the items. Dropshippers: you must inform your customers about this in advance. Find out more about taxes and custom issues.

*We can’t deliver to non verified postal address or certain remote areas. If you use PayPal as a payment method to pay for your order we will only post products to the registered PayPal address. We reserve the right to refuse, cancel, and refund any orders where we deem the address to be undeliverable.

*You need a valid phone number on your account. Dropshippers - you MUST provide your customer's phone number for the courier to use.

*Under the terms of the warranty, if a product arrives broken or develops a fault during the warranty period, you are responsible for the costs of returning it to China for repair / compensation.

*TnD-electronic doesn't accept returns of products which are not faulty. If you order the wrong products by mistake, or order products that cannot work in your country (e. g. wrong GSM type for cell phones, DVB-T to unsupported countries, PAL/NTSC to wrong regions) we will not offer return/exchange after the goods are sent out.

*Flashing the firmware on products voids the warranty. Even if the product comes with firmware update features / software, please do not use it. The same goes for opening up the body of a product and breaking the warranty seal.

*Take note of the *sensor* megapixel rating on digital cameras, not the maximum interpolated rating printed on the product or in the manual by the Chinese manufacturer.

*If you pay for an order and cancel it, or we are offering compensation for a failed delivery or warranty return, we reserve the right to offer "credit against future orders" instead of a cash refund.

*All new customers paying by credit card / debit card / PayPal are subject to a risk assessment inspection. This can lead to a delay of your first order while we request ID verification from you. This is common practice for any merchant protecting against fraud and your documents submitted will be strictly protected under our privacy policy and, per our data protection policy, not retained beyond the time of the check.

Warranty

The warranty period begins from the receipt of the goods by the initial consignee. The period is exactly 365 days from the time you bought the item. With our warranty we will repair your faulty item for free and send it back to you for free. Other compensation is not normally available. If an item is impossible to repair to a good working condition we will replace it.

Cost of shipping a probably faulty item back to our warehouse in China: paid by the customer, cannot be reimbursed. If a product cannot be repaired: your original shipping fee will be credited in addition to the original product value so you can place a new order for a brand new replacement or a different product. Any new import duty or sales tax for the consignee for the returned repaired products sent from China is their responsibility as per the usual policies.

If items received are substantially not as described, we will be able to offer full compensation depending on the details of the case, at our discretion. Our aim is for you to feel completely satisfied with your purchase. In very rare cases where incorrect items were sent or the item description was substantially incorrect at the time you ordered it: We might request you to accept the 'wrong' item at a much reduced price, since that can solve the question with the least hassle. If you don't want the item then we will give you a partial refund up front, of the original shipping cost. You would use that money to ship the product back to us, and once it's received and confirmed the rest of the original money (product cost) will be credited to you.

To summarize: the shipping is refunded up front; the product price is credited later.

The customer is solely responsible for choosing the right product, including for example the "correct" desired memory capacity; colour; screen size; digital tv format; GSM band; NTSC/PAL colour region - as all of these are unique SKUs on TnD-electronics.co.uk - We will send you exactly what you order, so please read descriptions before purchasing.  

Returns of your unwanted / unsold products will not be accepted.

If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address, We accepts no liability and the customer will not be eligible for compensation.

Exceptions to Warranty 

1. The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage. 

2. The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear.

3. Batteries have a special condition applied to them due to impracticability of applying a 12 month rule.

4. Projector Lamps have a special condition applied due to the fact that lifetime depends on hours of use.

5. RC Toys are not covered for your breakage and internal rechargeable batteries are covered by the general battery warranty limitation.

Flashing the firmware on products voids the warranty. Even if the product comes with firmware update features / software, please do not use it. The same goes for opening up the body of a product and breaking the warranty seal.

Return

Standard returns process for faulty goods is as follows:

1. Customer contacts us detailing the order number, product name / item code, and nature of the problem.

2. TnD-electronics replies to propose solutions, ask clarification questions.

3. Customer replies with further details if available.

4. TnD-electronics replies authorizing the return, giving an RMA (return to manufacturer authorization), and providing a returns slip for enclosing with the returned goods. The returns slip has the returns address in China or Hong Kong.

5. Customer returns the goods by normal post using the instructions on the returns slip.

6. Our Main warehouse receives the returned goods and technicians check the products. TnD-electronics offer a report to the customer. If the products are faulty the usual procedure is to initiate a repair immediately and confirm with the customer the address that the repaired goods will be sent back to.

7. The repaired goods are re-checked by our technicians. Most basic repairs are completed within one week. If all is fixed the repaired goods are packaged securely sent out back to the customer. The repaired goods are received by the consignee like a normal order.

Returns without prior discussion and authorization will not be accepted.

In the unfortunate event of any paid goods being out of stock we will replace the item with either an equivalent item or one with higher specifications. If the buyer is not happy with this, full refund will be issued. In the event of pricing errors in the listing/s, TnD-electronics has the right to cancel the paid orders.

Customs Clearance Issues 

All imported goods are subject to Customs clearance in every country. When you are buying from TnD-electronics, the goods sent from overseas. Therefore you are importing, and you are the importer responsible for the goods when the goods pass through Customs in your destination country. According to our general terms and conditions, you may order anything you like from us and we will fulfill your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your destination country, and if so what clearance requirements, taxes, policies etc apply in that country. TnD-electronics cannot and will not offer advice or pre-shipment information on Customs issues in any regard.

You need to be aware that, since any order you make from us may pass through your country's Customs, the Customs have the right to hold and inspect your goods according to their policies. 

As the importer, you bear sole responsibility for the clearance of the goods any issues that may arise from an inspection or hold. Typically, the consignee of the shipped packets is taken as the importer in any problem case. In most countries, depending on the category of goods imported and the quantity or value, the shipment will be assessed for duties and /or sales tax. That is your responsibility as the importer.

In The Case Of A Customs Hold, 

1. TnD-electronics will contact you to discuss the issue openly.

2. You will typically be required to communicate directly with your country's Customs, or contact them via your courier company. If additional documents are required, TnD-electronics will do our utmost to provide the documents to you and support the goods clearance.

3. Your country's Customs can hold goods for as long as they like. The final decision about assessing, valuing, taxing, releasing/refusing, seizing the goods is entirely down to Customs. In some cases no reasons are provided, and in many countries the importer has no right of appeal.

4. In the vast majority of cases, the goods are released after a delay ranging from 1 day to 6 months... the reason for the delay is usually unknown, and the length of the delay is unfortunately beyond anyone's control.

5. If the goods are refused entry, they will either be destroyed with no compensation, or turned back so the courier ships them back to source of origin.

Under these terms and conditions, which you are agreeing to at the time you place your order, you are acknowledging you understand your basic responsibilities as an importer and the resultant liabilities should any exception occur.

For large shipments you should always hire a licensed Import Broker.